Privacy Policy
At Onlive Server, we respect your privacy and take reasonable steps to protect the personal and technical information we receive through our website, hosting services, customer support channels, and related interactions.
This Privacy Policy explains what information we collect, why we use it, how we protect it, and the circumstances under which it may be shared. By using our website or services, you acknowledge the practices described in this policy.
PROTECTION
Information We Collect
We may collect information that you provide when you register for an Onlive Server service, contact our team, request support, or interact with our website. Depending on the service or interaction, this may include:
We collect information that is relevant to providing our services, communicating with you, meeting our business requirements, and complying with applicable legal obligations.
Technical Information & Support Data
When you contact our support team, we may collect technical information that helps us understand and troubleshoot your issue.
This may include your operating system configuration, server logs, or other technical details relevant to the specific support request.
The information collected depends entirely on the nature of the issue and the assistance required.
Website Analytics
Our website uses Google Analytics to understand how visitors interact with our platform and to help us improve its content and user experience. Analytics information may include technical and usage data such as:
This data helps us understand general website usage and identify areas that require optimization.
How We Use Your Information
We use the collected information for legitimate business and service-related purposes, including:
Providing hosting and related infrastructure services
Communicating with customers
Verifying customer identity
Providing technical support and troubleshooting
Processing billing and service-related requests
Sending important service updates and maintenance notices
Preventing fraud, abuse, and misuse of our network
Improving our services and infrastructure
Meeting legal or regulatory requirements
We strictly aim to collect and use information only when it is relevant to the purpose for which it was originally obtained.
Customer Support & Chat Data
Information shared through customer-support interactions may be retained to help us provide consistent and accurate support services over time.
Chat History
Customer-support chat histories are currently retained for 180 days for ongoing support and quality assurance purposes.
Sales Information
Sales-related information obtained through chats is retained according to the applicable contract or long-term business requirements.
You should avoid sharing passwords, payment credentials, or other unnecessary sensitive information directly through standard support chat conversations.
Information, Retention & Privacy
Sharing of Information
We do not sell your personal information.
Your information may be shared with trusted third-party service providers only when necessary to provide a requested service (for example, sharing required data with a payment gateway to process a transaction).
Information may also be disclosed when explicitly required by applicable law, a court order, or a valid legal request. We do not use or share customer information for unrelated third-party marketing purposes.
Confidentiality & Data Retention
We treat all customer data as strictly confidential and take active steps to prevent unauthorized access. Information is handled solely for specific business, service, legal, and support purposes.
We retain information only for as long as reasonably necessary for the applicable purpose or as required by law. For example, while general support chats are retained for 180 days, financial transaction records may be retained longer to comply with tax and accounting laws.
Children’s Privacy
Our hosting and infrastructure services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe that information relating to a child under 13 has been provided to us, please contact our team immediately so the data can be reviewed and removed.
SECURITY
Account & Password Security
You are exclusively responsible for protecting your account credentials and passwords. To maintain the security of your hosting environment, we strongly recommend that you:
Use strong, complex, and unique passwords
Never share your account credentials with unauthorized users
Change passwords periodically
Avoid sending passwords in plain text through support chats
Contact our support team immediately if unauthorized access is suspected
Third-Party Services
Certain services may require interaction with third-party providers. When you utilize these integrations, such as a payment processor, the information necessary to complete the transaction is shared with that relevant provider.
These third-party services operate under their own privacy policies and terms, which you should review where applicable.
Third-party services operate under their own privacy policies and terms. Review the applicable policies before using an integrated service.
Privacy Concerns & Grievances
If you have a privacy-related concern, complaint, or question about how your information is handled, please contact our grievance team at [email protected].
We routinely review and take appropriate action on matters including:
Personal information inquiries
→IP-related complaints and abuse
→Trademark issues
→Phishing and malware reports
→Domain-related disputes
→Contact Us
For questions regarding this Privacy Policy or the handling of your information, you can reach us at:
TF12, Mahalaxmi Metro Tower
Sector 4, Vaishali
Ghaziabad, Uttar Pradesh 201010
India
Privacy Policy FAQs
What personal information do you collect?
+We collect standard account information such as your name, address, email address, contact details, billing data, and technical logs required to provision and support your server services.
Do you sell customer information?
+No. We never sell your personal information. Data is only shared with trusted service providers (like payment processors) to facilitate your requested services, or when legally required.
Do you use Google Analytics?
+Yes. Our website utilizes Google Analytics to monitor traffic patterns, understand website activity, and continuously improve your user experience.
How long are support chats stored?
+Standard customer-support chat histories are retained for 180 days. Chat data related to formal sales agreements is retained in accordance with the applicable contract lifecycle.
How do you protect my information?
+We deploy SSL encryption, technical access controls, and strict internal data-handling policies designed to protect your personal and server information from unauthorized access.
Who should I contact about a privacy complaint?
+You can email [email protected] regarding any privacy concerns, data handling questions, or abuse complaints.