Service Level Agreements
This (“Agreement”) expresses the terms and conditions by which Onlive Server will convey and Customer will get any or the greater part of the Services gave by Onlive Server, including offices, hardware, data transfer capacity, oversaw administrations and expert administrations. The particular Services and/or items to be given hereunder are recognized in the request Form(s) appropriate to this Agreement. Onlive Server will give the client the Services and/or items as portrayed in the request structure. This Agreement is planned to cover all Services requested by Customer and gave by Onlive Server. If any terms put forward in this apply particularly to a Service not requested by Customer, Customer can send composed notification of the questioned Service in composing to Onlive Server and such terms should not have any significant bearing to Customer until debated administration is concurred by both sides. Inability to give a composed notification inside of thirty (30) days will naturally infer that Customer is pleasing to the value and Service gave by Onlive Server or might allow Customer to promptly end the utilization of the debated Service without further risk.
100% Network & Power Uptime on Managed Dedicated Server SLA
Our fully redundant network architecture means we can provide you with 100% Network & Power Uptime SLA as standard. If, in the unlikely event that our internet connectivity or Power fails, we will refund one day’s service fee for every hour our internet connectivity is unavailable.
SLA on 24/7 Support with Fully Managed Dedicated Servers
You will have access to Systems Support Team 24/7 via live chat and email, telephone support is available for Standard and Adavanced SLA customers 24hrs a day 7 days a week – 365 days a year.
24/7 Servers Monitoring
To ensure that each server has power and network connectivity, we ping each dedicated server every 5 minutes. If we see a problem on the server we will alert you.. We offer both proactive and reactive levels of contact with our SLA.